Product Information

 

At Lilypop, I want you to feel confident when purchasing my greeting cards and gifts. This page provides some general information about my products and what you can expect when ordering from me.

 

1. My products

 

I offer a range of greeting cards, gifts and other products selected to help you celebrate special occasions and show someone you care.

 

I aim to provide accurate and helpful information about each product on my website, including descriptions, photographs, sizes, colours and other relevant details.

 

Please read the individual product description before placing your order.

 

2. Product photographs

 

I make every effort to ensure that product photographs accurately represent the products I sell.

 

However, colours and images can appear slightly different depending on your device, screen settings and lighting conditions.

 

There may therefore be minor differences between the appearance of a product on your screen and the physical product you receive.

 

Such differences do not affect the quality or intended use of the product.

 

3. Product sizes and measurements

 

Where relevant, product dimensions and measurements will be provided in the individual product description.

 

Measurements are intended as a guide and there may be small variations between individual products.

 

If the size of a product is particularly important to you, please check the product information carefully before ordering.

 

If you have any questions about the size or dimensions of a product, please contact me before placing your order.

 

4. Product descriptions

 

I make reasonable efforts to ensure that the information provided on my website is accurate and up to date.

 

Product descriptions may include information such as:

 

• Product name;

• Materials;

• Dimensions;

• Colour;

• Quantity;

• Features;

• Packaging;

• Suitable occasions; and

• Any relevant care instructions.

 

If you are unsure about any aspect of a product, please contact me before placing your order.

 

5. Greeting cards

 

Where applicable, product descriptions for greeting cards may include information about:

 

• Card size;

• Card design;

• Whether the card is blank or contains a printed message;

• Whether an envelope is included;

• Quantity;

• Materials; and

• Any other relevant features.

 

Unless otherwise stated in the product description, please do not assume that a card includes additional accessories or items shown in a photograph.

 

6. Gifts

 

My gift products may vary in size, materials, packaging and presentation.

 

The product description will provide relevant information about what is included with each product.

 

If an image shows additional items or props for illustration purposes, these will not be included unless they are specifically stated as being part of the product.

 

7. Personalised or customised products

 

Where Lilypop offers personalised or customised products, you are responsible for checking that the information you provide is correct before completing your order.

 

This includes names, dates, spellings, messages and other personalisation details.

 

I will generally produce personalised products using the information supplied by you.

 

If you notice an error in your personalisation details after placing your order, please contact me as soon as possible.

 

I will try to make changes where the order has not yet been produced or dispatched, but I cannot guarantee that changes will be possible.

 

Personalised or customised products may be excluded from certain statutory cancellation rights where permitted by law.

 

Any applicable restrictions will be explained before you complete your purchase.

 

8. Product availability

 

All products are subject to availability.

 

Although I make reasonable efforts to keep my website up to date, occasionally a product may become unavailable before my website has been updated.

 

If you order a product that is unavailable, I will contact you as soon as reasonably possible.

 

If you have already paid for an unavailable product, I will arrange an appropriate refund.

 

9. Product variations

 

Some products may have minor variations in colour, texture, finish, pattern or appearance.

 

This may be particularly relevant to products that are handmade, individually produced or made using natural materials.

 

Minor variations that do not materially affect the product’s quality, appearance or intended purpose should not be considered defects.

 

Where a variation is an important feature of a product, I will explain this in the product description.

 

10. Packaging

 

I take reasonable care when preparing and packaging orders so that products can reach you in good condition.

 

Packaging may vary depending on the product.

 

Where a product is intended as a gift, any gift packaging or presentation included with the product will be stated in the relevant product description.

 

11. Product safety

 

Please follow any safety, care or usage instructions supplied with a product.

 

Some gifts may contain small parts or other components that are not suitable for young children.

 

Where appropriate, relevant safety information will be included in the product description or packaging.

 

If you are purchasing a gift for a child, please check the product information carefully before purchasing.

 

12. Product reviews

 

Where my website allows customers to leave product reviews, reviews should reflect the customer’s genuine experience of the product.

 

I reserve the right to remove or decline reviews that contain unlawful, offensive, abusive, misleading or inappropriate content.

 

I do not remove genuine negative reviews simply because they are negative.

 

13. Questions about my products

 

If you have any questions about a product before placing an order, please contact me.

 

As I personally run Lilypop, I am happy to provide additional information about my products wherever reasonably possible.

 

Email: bylilypop@gmail.com

Telephone: 07875 073740

 

14. Faulty or damaged products

 

If a product arrives damaged, faulty or does not match its description, please contact me as soon as possible.

 

Please provide your order number and, where appropriate, photographs showing the issue.

 

Your statutory consumer rights are not affected by this Product Information Policy.

 

Further information about returns, refunds and faulty products can be found in my Delivery, Returns & Refunds Policy.

 

15. My commitment to customers

 

As the owner of Lilypop, I take pride in providing accurate product information and high-quality greeting cards and gifts.

 

I aim to make sure that the information on my website is clear, accurate and helpful so that you can make an informed decision before placing an order.

 

If you believe that information about a product on my website is incorrect, please let me know so that I can investigate and, where appropriate, update the information.

 

16. Contact me

 

Lilypop Limited

13 Crossfield Crescent

Albrighton

Wolverhampton

WV7 3NX

United Kingdom

 

Telephone: 07875 073740

Email: bylilypop@gmail.com